Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag your own experience with an offshore casino site? We'd like to hear from you. This page explains how to reach the Online Casinos Australia team and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or page you're asking about
- What you'd like to know or report — for example, a free spins offer that seems out of date
- Any relevant screenshots or details, if you're flagging an error
What we can help with
Our team covers editorial questions about the Australian online casino market, including how we assess free spins deals, wagering requirements, payment methods and licensing information across the sites we review. If you think a bonus figure, an expiry date or a term listed on one of our pages is out of date, let us know and we'll look into it.
We're not able to process deposits, withdrawals, account verification or complaints on behalf of any casino operator. Those matters need to go directly to the casino's own support team through the account you hold with them — we're an independent comparison site, not the operator.
Questions about a specific offer
Free spins offers and welcome bonuses change often, and the exact terms — minimum deposit, wagering requirements, expiry windows and maximum cashout — sit with each operator, not with us. If something you see on one of our review pages doesn't match what the casino shows you at signup, always follow the terms displayed on the operator's own site, and feel free to let us know so we can review our listing.
For background on how bonus terms typically work before you sign up anywhere, our Responsible Gambling page covers the tools available if you want to set spending limits or take a break, and our Terms and Conditions page sets out how this site itself operates.
Feedback on our reviews
If you've played at a casino we've covered — whether the experience was smooth or frustrating — your feedback genuinely shapes how we update our rankings and write-ups. We read reader reports on things like withdrawal speed, customer support responsiveness and mobile performance, and we factor honest, specific feedback into future reviews.
Curious about who puts these reviews together and how we approach them? Have a look at our About Us page for more on our editorial process.
A note on responsible gambling
If you're reaching out because gambling has become a worry for you or someone close to you, please don't wait on an email reply from us — Australian support services such as Gambling Help Online and Lifeline are set up to respond straight away. Our Responsible Gambling page lists tools like deposit limits and self-exclusion that are worth knowing about regardless of which casino you play at.